Platform Rules

Last Updated: May 7, 2026

1. General Conduct

1.1 Respect and Professionalism

Treat all users with respect and professionalism
Use appropriate language in all communications
Maintain a positive and constructive attitude
Resolve disputes through proper channels

1.2 Honesty and Accuracy

Provide accurate information in your profile
Be truthful about your skills, experience, and qualifications
Do not misrepresent yourself or your services
Update your profile information when it changes

2. Prohibited Behaviors

2.1 Harassment and Discrimination

STRICTLY PROHIBITED:

Harassment, bullying, or intimidation of any kind
Discrimination based on race, gender, religion, nationality, age, disability, or sexual orientation
Hate speech or offensive language
Threats of violence or harm
Stalking or unwanted contact

**Penalties:** Immediate account suspension or permanent ban

2.2 Fraud and Misrepresentation

PROHIBITED:

Providing false information in your profile
Using fake or stolen identity documents
Creating fake reviews or ratings
Misrepresenting services or qualifications
Payment fraud or chargeback abuse

**Penalties:** Account termination, legal action, financial penalties

2.3 Off-Platform Transactions

STRICTLY PROHIBITED:

Arranging payments outside the Platform
Sharing contact information to bypass Platform fees
Making agreements outside the Platform
Soliciting services or payments through external channels

**Penalties:** Immediate account suspension, permanent ban, legal action

2.4 Spam and Unsolicited Communications

PROHIBITED:

Sending spam messages or unsolicited communications
Mass messaging users without permission
Posting irrelevant or repetitive content
Using automated systems to contact users

**Penalties:** Warning, temporary suspension, permanent ban

2.5 Illegal Activities

STRICTLY PROHIBITED:

Using the Platform for illegal purposes
Posting illegal job listings
Engaging in criminal activities
Violating applicable laws

**Penalties:** Immediate account termination, reporting to authorities, legal action

3. Job Postings and Applications

3.1 Job Posting Rules

Job descriptions must be accurate and complete
Job requirements must be clearly stated
Payment terms must be transparent
Job postings must comply with all applicable laws
Discriminatory job postings are prohibited

3.2 Application Rules

Applications must be truthful and relevant
Do not apply for jobs you cannot complete
Respond to client communications promptly
Withdraw applications if you cannot fulfill the job

4. Service Delivery Standards

4.1 Service Provider Responsibilities

Arrive on time for scheduled work
Complete work as described and agreed
Bring necessary tools and equipment
Maintain professional conduct
Communicate clearly with clients

4.2 Client Responsibilities

Provide accurate job descriptions
Provide a safe working environment
Pay agreed amounts on time
Communicate clearly with service providers
Provide fair and honest reviews

5. Payment and Financial Rules

5.1 Payment Processing

All payments must go through the Platform
Payments are processed via Stripe
Platform fees are clearly disclosed
Payment disputes must be reported within 7 days

5.2 Payment Timeline

Service providers receive payment 2-5 business days after job completion
Clients are charged immediately upon booking confirmation
Refunds follow the cancellation policy

5.3 Prohibited Payment Practices

Requesting payments outside the Platform
Offering discounts for off-platform payments
Charging additional fees not disclosed in the job posting
Payment fraud or chargeback abuse

6. Reviews and Ratings

6.1 Review Guidelines

Reviews must be honest and based on actual experience
Reviews must be posted after service completion
False or misleading reviews are prohibited
Reviews cannot be bought, sold, or exchanged

6.2 Review Content

Reviews must be relevant to the service provided
Personal attacks or harassment in reviews are prohibited
Reviews must comply with Platform content standards
Spam or promotional content in reviews is prohibited

7. Identity Verification and Background Checks

7.1 Verification Requirements

All service providers must complete identity verification
Background checks may be required for certain jobs
Verification documents must be authentic
False or fraudulent documents are prohibited

7.2 Verification Accuracy

Users are responsible for providing accurate information
False information may result in account termination
Verification status is displayed on profiles

8. Communication Rules

8.1 In-App Messaging

Use professional and respectful language
Do not share personal contact information before booking confirmation
Do not send unsolicited messages
Report inappropriate messages immediately

8.2 Support Communication

Use the support ticket system for issues
Provide accurate information in support requests
Be patient and respectful with support staff
False reports may result in penalties

9. Abuse Reporting

9.1 Reporting Violations

Report abuse, harassment, or violations immediately
Use the "Report Abuse" feature in the App
Provide accurate information in reports
False reports are prohibited and may result in penalties

9.2 Security Concerns

Report security issues through "Report Security Concerns"
Do not publicly disclose security vulnerabilities
Security reports are reviewed by our security team

10. Administrative Actions and Enforcement

10.1 Types of Administrative Actions

Nasta administrators may take the following actions to maintain platform safety and enforce rules:

Legal Actions:

Administrators may record legal actions against accounts for serious violations
Legal actions may include account suspension, restriction, or termination
Users will be notified via email and in-app notifications when legal actions are taken
Legal actions remain active until revoked by an administrator

Warnings:

Administrators may issue warnings for rule violations
Warning types include: Minor, Major, and Final warnings
Warnings are displayed in your account and remain active until resolved
Users receive personalized email notifications and in-app notifications for warnings
Repeated warnings may escalate to account suspension or termination

Action Forms:

Administrators may submit action forms for various administrative purposes
Action forms may include notices, investigations, or other administrative actions
Users will be notified of action forms via email and in-app notifications
Action forms remain active until resolved or revoked

Information Requests:

Administrators may request additional information from users
Users are required to provide requested information in a timely manner
Failure to respond to information requests may result in account restrictions

10.2 Action Notification and Display

How Actions Are Communicated:

All administrative actions are sent via personalized email notifications
Actions appear in your in-app notification center
Active actions are displayed as banners on your home page
Action history is visible to administrators in your account details

Action Status:

**Active**: The action is currently in effect and requires your attention
**Closed/Resolved**: The action has been resolved or revoked
Actions can be revoked by administrators when appropriate

10.3 Responding to Actions

What You Should Do:

Review the action details carefully
Respond to information requests promptly
Address any issues mentioned in warnings or action forms
Contact support if you believe an action was taken in error
Follow any instructions provided in the action notification

Appealing Actions:

You can appeal administrative actions through the support system
Appeals must be submitted within 7 days of the action
Appeals are reviewed by our team
Decisions on appeals are final

10.4 Penalties and Enforcement

10.4.1 Warning System

**First Violation**: Warning and education
**Second Violation**: Temporary suspension (7 days)
**Third Violation**: Extended suspension (30 days)
**Repeated Violations**: Permanent ban

10.4.2 Immediate Penalties

Immediate suspension or ban for:

Harassment or hate speech
Fraud or identity theft
Off-platform transactions
Illegal activities
Payment fraud

10.4.3 Financial Penalties

Payment fraud: Full reimbursement plus penalties
Chargeback abuse: Account suspension and financial penalties
Off-platform transactions: Account termination

10.4.4 Legal Action

Serious violations may result in legal action
We cooperate with law enforcement
Users may be held liable for damages

11. Appeal Process

11.1 Appealing Penalties

Users can appeal penalties through support
Appeals must be submitted within 7 days
Appeals are reviewed by our team
Decisions are final

11.2 Account Restoration

Suspended accounts may be restored after review
Permanently banned accounts cannot be restored
Users must demonstrate understanding of rules

12. Equipment and Off-Platform Purchases

12.1 Equipment Responsibility

**Nasta is NOT responsible for equipment purchased outside the Platform**
Users purchase equipment at their own risk
Disputes about equipment are not handled by Nasta
Equipment warranties are between user and seller

12.2 Off-Platform Service Agreements

**Nasta is NOT responsible for services arranged outside the Platform**
Off-platform agreements are not protected by Platform policies
Users engage in off-platform transactions at their own risk
Legal consequences of off-platform agreements are the user's responsibility

13. Platform Modifications

We may modify Platform rules at any time
Material changes will be notified through the App
Continued use after changes constitutes acceptance
Users who do not agree must stop using the Platform

14. Contact for Rule Violations

Report violations through:

In-App: "Report Abuse" or "Report Security Concerns"
Email: support@nasta.app
Support Portal: Available in the App

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By using Nasta, you agree to follow these Platform Rules. Violations may result in penalties up to and including account termination.